Ombudsman Services

What is an Ombudsman?

Ombudsman is a Swedish word that means citizen representative. An ombudsman works to increase the responsiveness of organizations to the people they serve.

What does the Long Term Care Ombudsman do?

Resolve complaints against long-term care providers through counseling, mediation and investigation.
Educates the community about long-term care issues.
Provides information about long-term care providers to help make an informed decision.
Educates facility staff about resident rights and other issues.
Deals with issues such as abuse, neglect, exploitation, resident's rights, quality of care, transfers and discharges.